RESERVATIONS:

For reservations made directly on our website or via phone, a first-night deposit plus sales and lodging tax is required to secure your reservation and will be charged to the credit card card provided.

The remainder of your balance is due at check-in and can be paid by credit card, payment app (e.g., Google/Apple Pay), or cash. Your reservation is not confirmed until your deposit has been successfully processed. An automatic confirmation will be sent by our reservation system to the email you provide. Guests electing self check-in or arriving outside of the normal check-in hours will have the remaining balance charged the day the self check-in information is provided.

Reservations made through third-party websites such as Booking.com, Hotels.com and Airbnb will be charged a 100% deposit at the time of booking.

All guest rooms are double occupancy and can only accommodate two guests.  ​

CHECK-IN & CHECK-OUT:

Check-In: After 4:00PM

Check-out: 10AM

Cinnamon By The Bay is designed around a convenient, self-guided guest experience. There is no traditional front desk or lobby check-in. Instead, you will receive personalized arrival instructions and access information before arrival, allowing you to check in directly and at your convenience.

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Upon departure, no formal check-out process is required. Simply vacate your accommodation by10AM unless prior arrangements have been made.

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Should you wish to check-out a little later, please contact us in advance at 443-221-1175.  We will do our best to accommodate your request, however, late check-outs cannot be guaranteed.

 

PETS:

We are pet friendly for up to two pets.  A non-refundable fee of $25 per night/per pet is required, excluding an ADA compliant Service Dog (ADA 28 CFR 36.302 (c)).    Guests traveling with pet(s) must read and accept all terms of Cinnamon By The Bay's Pet Policy.

 

CANCELLATIONS:

Cancellation refunds and fees are based on our established policy. Guests acknowledge they have read and accept all terms of Cinnamon By The Bay's Cancellation Policy. 

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Cancellation Confirmation:

You must receive a written notification from our reservation system or the booking agency confirming your cancellation for it to be considered valid.